How do I politely ask when an employee will return to work after a death in the family?
Two best practices to support the transition back to work after an employee experiences a death in the family are: 1) creating a company bereavement policy so that all employees understand the benefits available to them, and 2) including this policy in your employee handbook so that it is readily available when needed.
Although there is no federal law regarding bereavement leave, most companies provide some kind of accommodation, even if they are unable to offer paid leave. Regardless of what type of benefits you extend, be sure to treat bereaved employees in accordance with your policy.
Flexibility is important because a bereaved individual's needs may vary quite a bit. For example, a person who loses an elderly parent due to illness is going to be in a very different state from an individual whose child or partner dies suddenly. A person who has to travel out of the country or deal with a police investigation is obviously going to need more time. Returning to work can help individuals after they have begun to work through the grieving process. However, returning to work too early or too late can be detrimental for both the workplace and the individual.
Transitioning Back to Work:
When communicating with the employee follow these tips:
- On the initial contact after the event, offer condolences, but don't press for a decision or personal information. Use common sense. Let the individual take the lead in that first contact. Offer help, support and reassurance.
- Communicate in a way that the bereaved is comfortable with, whether by email or phone.
- Find out how you should handle the news in the office, and if the person wants any contact from co-workers.
- Give the employee time to cope, and arrange a second contact.
- On this second contact you may want to ask for specifics about their return plans, but you should use your best judgment about whether it is appropriate to ask for these details during this conversation. Again, express your condolences and sympathy. Rather than plunging ahead with an abrupt question, let the person talk and give you a plan. If the employee doesn't commit to a date, you can ask some gentle, prompting questions: "Should we arrange to cover your shift next week?" Or, "Do you want to talk with Tina and prep her for Tuesday's meeting?" These gentle prompts may lead the way to a discussion of returning to work. If not, do be direct at this point and ask clearly when the employee plans to return to work: "Do you have a date in mind when you'll return to work?" Reference your company’s bereavement policy if appropriate.
- If the employee isn't sure, allow some time to sort it out, and set a firm date for the next contact. If you are outside of the time limit in your policy, you may want to discuss this with your employee so they are aware of any potential impact to pay or benefits. While employees often need time off after such an occurrence, the workplace can also serve as an important base of support and grounding routine during this difficult period.