Customer Care Associate
Tempe, AZ

About Zenefits:

The Support team is the hub of client support and advocacy at Zenefits. Whether it’s helping with a simple question, solving a complex issue, or refining product copy to make our product easier to use, Zenefits Support knows our clients inside and out, and does everything necessary to ensure a consistently positive experience. Ever had bad customer support? Ever felt like you kept having the same problem, or that the rep just wasn’t understanding your issue? It sucks, right? There's nothing quite like awesome support, and it takes a team of attentive, empathetic, and critical thinkers who constantly strive for perfection!

Job Duties and Responsibilities:

  • Be the face of Zenefits once our clients are up and running
  • Provide Tier 1 customer support
  • Help clients get through critical moments with ease by taking a systematic approach to problem-solving and applying just a bit of detective work to solve any issue that comes your way
  • Expertly address dense questions via phone and email providing answers that are quick and easy to understand
  • Run point on client issues that require masterful coordination between multiple Zenefits teams
  • Act as the voice of our clients and help us prioritize future enhancements to the Zenefits platform
  • An out of the box problem solver who thinks creatively to bring issues to resolution including discovering workarounds using available resources
  • A good communicator, with the ability to communicate via phone and email clearly, concisely, and with a friendly tone
  • An optimist type, who can transform a frustrated client to satisfied
  • A multi-tasker, who can juggle priorities without breaking a sweat
  • A team player, who contributes ideas to improve processes

A little more about you:

  • 1-2 years of work experience in a customer service or call center environment under your belt; new grads are very welcome to apply
  • An exceptional customer service background proving client advocacy and empathy
  • Excellent written/oral communication and interpersonal skills – you can craft grammatically impeccable emails and are articulate on the phone
  • Comfort working in a performance-based and structured environment while demonstrating high ethical standards
  • An analytical approach to navigating, investigating, and understanding how products work
  • An aptitude for learning new products
  • Organizational skills including the ability to multi-task, set priorities, and follow up in a timely manner
  • Strong technical troubleshooting skills, perseverance, and patience
  • A strong work ethic

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