Q&A: People are a part of any transformation — how does this fit into the ’emorational’ part of HR?

David Watson, Product Marketing Manager, Zenefits
Sep 29, 2022

Any change starts with your people. When decisions need to be made, people’s opinions will differ, and it’s HR’s job to make decisions that take everyone’s view into account. In this episode, David Watson, Product Marketing Manager at Zenefits, talks about how the rational and emotional aspects of decision-making can play into people operations. Additional […]

Any change starts with your people. When decisions need to be made, people’s opinions will differ, and it’s HR’s job to make decisions that take everyone’s view into account.

In this episode, David Watson, Product Marketing Manager at Zenefits, talks about how the rational and emotional aspects of decision-making can play into people operations.

Additional Resources:

Ask a SMB Workplace Question and get featured on POPS! The People Ops podcast.

On this episode, you’ll hear:

  • [00:28] What does “emorational” mean?
  • [01:19] Taking everyone’s view into account
  • [02:00] Balancing business and people

Transcript

Hi, welcome to POPS, the show that shows you how to shift from human resources, paperwork to people, operations for the new world of work. How by answering one question at a time I’m David Watson, Product Marketing Manager here at Zenefits. And today I’m gonna help you answer the question. People are a part of any transformation.

How does this fit into the EMA rational part of HR? First? You’re probably gonna ask yourself what is EMA rational? Well, this is a made up word that can be defined as the combination of emotional and rational though. Any of us listening, probably aren’t psychologists, we can still relate to make decisions based on these emotion.

Today, we were talking about how these two emotions can play into our people, operations decision making. If you’re a consistent listener to the podcast, you’ll likely hear the phrase. People are the most important asset in a business multiple times throughout our series. When we talk about how people are part of any transformation, it’d be true to say that any change starts with your people.

Think about a time in your business where a new initiative was brought to light, it’s likely that some of your employees were split about how to approach it. People tend to let one emotion dominate their decision, making abilities, causing them to have different perspectives than someone else who lets the other emotion be the dominant one.

When it comes to being an HR leader, how do you make decisions that take everyone’s view into account? And most importantly, what will be the best decision for the business? The people operation leaders I’ve worked with in the past tend to be some of the most levelheaded people. I’ve had the pleasure of working with because they’re able to balance these emotions when making a decision managing people’s work life can be a very emotional process.

Everyone is human and things come up, not only in our work lives, but our personal lives as well when making business decisions, it’s important to understand how that decision will affect your employee. At the same time, you also need to be rational when making decisions. So what is going to be the best avenue for the company to take, to ensure you’re able to support your employees and business in the long run?

There are tons of scenarios where this can feel like a balancing act for my conversations with experienced HR leaders. My recommendation to you is to solicit input and feedback from your staff. When making decisions, let the staff input be a shortcut to allow you to see how your em irrational decision.

Will affect your company as a whole.

Thanks for joining us today. And if you have any questions for us, click the link in the show notes, or if you’ve got other ideas and feedback about our show, send them to podcast, zits.com. We’ll see you next time.

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About The People Ops Podcast

Every week, we share the decisions, struggles, and successes for keeping up with an evolving workforce and a changing workplace. No matter if you’ve been in HR or are just getting started, this combination of transformational stories with actionable ideas, as well as context on hot issues, keeps you up-to-date while answering the questions you didn’t even know you had.

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