The Daily Rundown: Seasonal Workers Looking for Flexible Hours, Lessons Learned from the Great Recession
Welcome to the Small Business Run Down. Each day, we bring you stories that impact small business owners and their workforce.
And we’re back! Crazy storms knocked out electricity in much of New England late last week, giving us a whole new appreciation for what PG&E customers went through during the blackouts earlier this month. Without further ado, here are the stories that caught our eye today!
Lessons from the Great Recession and preparing for the future
Though it happened over a decade ago, the Great Recession of 2008 — and the blows it delt SBOs and consumers alike — are still fresh in the minds of many. While the economic news is a mixed bag these days, and many business owners remain confident in the face of uncertainty, company heads can prepare for the future by taking a look at some lessons from the past.
The Number: 1 million. More than 1 million small businesses filed for bankruptcy in federal court during the Great Recession of 2008.
The Quote: “I personally remember the day I decided to shut down my print publishing company. It felt like an out-of-body experience as my eight years of being an entrepreneur were coming to an ugly end.”
Timely delivery key to capturing repeat customers
You don’t have to be in business very long to know that customers want what they want — when they want. New research from Oracle Retail confirms this conventional wisdom, finding that consumers want quick delivery of the products they order no matter the size of the company. Furthermore, consumers expect returns to be painless.
The Number: 13%. On-time delivery is a big deal to many, with 13% of consumers reporting that they would go so far as to never order from a business again if their order arrives later than expected.
The Quote: “No matter if they’re enjoying the convenience of ridesharing, browsing through a seamless in-app experience or walking into a brick-and-mortar storefront, customers expect the same caliber of service in all interactions, upping the stakes for retailers as they compete with rival brands and new business models.”
Seasonal workers want flexible schedules and more hours
If you’re interested in hiring and retaining high-quality holiday help this year, consider ditching big employee discounts in favor of flexible schedules. New data indicates that seasonal workers are most interested in being able to work according to a flexible schedule but they’ll work as many hours as employers are willing to give them. And if you haven’t started hiring yet, don’t delay. The report found that 63% of elves start looking for holiday look before October.
The Number: 55%. Out of the workers surveyed, 55% stated that they would like more hours from employers — especially since 55% also indicated they’d be working multiple jobs through the holiday season.
The Quote. “The Bluecrew 2019 Holiday Hiring Report reveals that above all else, holiday workers want the flexibility to work when they want and as much as they can.”